Frequently Asked Questions

We've provided answers to the most commonly asked questions below for your reference.

Have a question that's not answered here? Send it to us and we'll answer it ASAP »

Do you accept international orders?
While we serve thousands of customers in the continental U.S., Hawaii and Alaska, we cannot currently ship to international addresses. [top]
How and when will my order be shipped? When will my order arrive?

Once we receive your order, we'll ship it promptly (usually within 24 hours) via standard UPS or Priority Mail, whichever your choose.
You can generally expect your order to arrive within 3 to 7 days of your order date. Orders placed after 2 p.m. (CST) on Fridays may not ship until the following Monday. [top]
How and where do I send returns?

If you're not totally satisfied with one of our products – for any reason – simply return the unused portion within 60 days of purchase to: LifeWise Naturals, Inc. 4346 N. Belgium Ave., Kansas City, MO 64150. Be sure to include your full name, address and phone number with the returned product

If possible, please include in the return package a copy of your original order invoice and/or your LifeWise® customer number. This information helps us find your order quickly and expedite processing of your refund request.

Upon receiving and processing your returned shipment, we'll issue a prompt credit to your credit card account. If you originally paid by check, your refund will arrive within 2 to 4 weeks.

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Do you offer any special discounts?

Yes. We offer discounts of 10-20% or more on LifeWise® vitamins and herbal supplements when you buy 3 or more of the same item.
LifeWise Naturals® also offers periodic online discounts and specials.
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Do you guarantee your products?

Absolutely. We confidently stand behind every product we sell with a 100% Guarantee of Satisfaction. If you're ever unhappy with any product for any reason, return the unused portion within 60 days of purchase, along with along with a brief note explaining why you're dissatisfied

We'll cheerfully replace the product, issue a credit or full refund of the purchase price. We stand behind the products that we sell because we know that they're the highest quality vitamin and herbal supplements available. We won't be satisfied until YOU are.
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I prefer to order from a live person. Can I call in my order?

Absolutely. We're always happy to serve your via our Toll-Free Customer Order Line.

To place your order with one of our trained Customer Service Representatives, just call Toll-FREE 1-800-643-9558.

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What does shipping and handling cost?

You have two shipping options: For orders totaling less than $75 in product value, regular shipping is $5.50; Faster service through Priority Mail is $6.50 per order.
However, when your order exceeds $75 in product value, we absorb all shipping costs making delivery ABSOLUTELY FREE to you. (Tip: This is why it makes so much sense to stock up on your supplement needs, even consolidating your supplement needs with those of friends and family members.)

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What if I want to suggest a product for you to carry?

Here at LifeWise®, we put a high value on customer input and suggestions. If you'd like to see us offer a particular product you have experience with, let us know by sending us an email from our Contact Us page.

Tell us about the product you're recommending, and where to learn more about it. We'll carefully review and research your recommendation. If it meets stringent LifeWise® standards, we'll strongly consider adding it to our paper and ecommerce catalogs.
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What is the meaning of the term 'guaranteed potency'?

LifeWise Naturals® Guaranteed Potency herbal supplements have been standardized to contain a guaranteed level of the herb's key constituents. Our exclusive Guaranteed Potency status assures that you're receiving optimum amounts of key ingredients determined through careful and repeated scientific testing.

Scientific studies have confirmed the benefits of using Guaranteed Potency herbal extracts over non-standardized herbal products, many of which have not been subjected to scientific testing and evaluation.
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When and how can I place my order?

You can order any time, using your choice of these convenient ordering methods:

1. Order online at LifeWise.com

2. Call Toll-Free by dialing 1-800-643-9558 (24 hours/day, 7 days week)

3. Fax your order to 1-816-587-5881

4. Mail your order to:

LifeWise Naturals, Inc.
4346 N. Belgium Ave.
Kansas City, MO 64150

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Why do you offer only premium-quality products including "guaranteed potency" herbal extracts? Why not offer the less effective products like many which sell for less?

We don't just sell LifeWise Naturals® products, we use them ourselves to achieve our health goals. The same is true for family members and friends.

That's why we offer only choice products certified for potency and purity. We pride ourselves not only on the superior quality of our products, but the results our customers achieve through using them.

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Who is LifeWise Naturals, Inc., and what are LifeWise® product standards?

For more than 15 years, our mission has been to provide superior quality health supplements at affordable prices. We select the products that we offer very carefully, based on careful study of scientific studies and evaluations.
Before adding a product to our catalog or ecommerce site, we thoroughly research scientific studies published in more than 4,000 scientific journals around the world. Only when we find a product that is proven effective do we consider adding it to our catalog and ecommerce product lines.. [top]