Department of Retirement Service (DRS) – Retired city employees on individual and family plans or Medicare plans can deduct their premium tax-free from their pension income.
Health, allergy & medication questionnaire – Questionnaire for all new mail prescriptions to help protect against potentially harmful drug interactions and side effects.
Disclosure accounting request – Request a record of how we disclose information about your client for reasons other than our normal business functions.
Information release form – Give permission to obtain and discuss your personal and health information, including sensitive information such as substance abuse, reproductive health, and mental health. Your client can also authorize members on your plan to see your sensitive information on lifewise.com or ConnectYourCare (personal funding account).
Member appeal and authorization form – Request an appeal of a decision and/or give permission for another person to submit an appeal on your client’s behalf.
Independent Review Organization (IRO) – These are external medical and contract experts not associated with LifeWise. We’ll forward your request at no additional cost to you. Please complete the internal appeal process with LifeWise prior to submitting an IRO request
Member complaint form – Send a complaint if you’re feeling unhappy and only wanting to share your opinion with LifeWise.