General News
Published August 26, 2019
Two new advanced primary care centers will open in Spokane. These care centers will offer LifeWise Health Plan of Washington members more access to primary care, an improved approach to their healthcare, and a better customer experience.
The first of the two care centers opens January 2, 2020, at 9001 N. Country Homes Blvd., with a second center to open in mid-to-late 2020. The centers will operate under the name Vivacity Care Center.
Vivacity Care Center will be an in-network provider for LifeWise members regardless of their health plan. Cost for services received at the care center will depend on the member’s health plan and its benefit design.
Care center experience
Among the innovative and member-friendly features to be offered at the centers:
- Access to multiple, full time, dedicated care teams
- 30- to 60-minute appointments for whole health exams
- Up to 40 percent of scheduling time reserved for same or next day appointments
- 24/7 phone and video access to doctors when outside of care center hours
- Clear and easy to understand pricing
- On-site prescription fills, lab work, radiology, X-rays, and representatives to answer health insurance and health care questions
- Behavioral health and lifestyle coaching
FAQ
Use this guide to answer questions your clients might have.
| Who is opening the Vivacity Care Centers? | Premera Blue Cross and Vera Whole Health are joining forces to bring these new primary care centers to Spokane. |
| Who is Premera Blue Cross? | Premera Blue Cross is a not-for-profit, independent licensee of the Blue Cross Blue Shield Association based in Mountlake Terrace, Washington. |
| Who is Vera Whole Health? | Seattle-based Vera has a proven clinical model, high member engagement and satisfaction, and experience in the Washington market. The company also is the first on-site care center provider in the United States to earn a Certificate of Validation by the Validation Institute® for sound population health cost management. |
| What’s the cost? | Vivacity Care Center will be an in-network provider offering high quality primary care at a fair cost. Cost will depend on the member’s health plan and its benefit design. |
| Will Vivacity Care Center be an in-network provider? | Vivacity Care Center will be an in-network provider for LifeWise members regardless of their health plan. |
| How many providers will this facility have? | When fully operational each center will employ up to 40 people, including doctors, nurses, behavioral health professionals, health coaches, medical assistants, administrative staff, and radiology technicians. |