General News
Published March 9, 2021
Resources to guide your patients through the bill pay process
Do you have individual clients who need guidance on making payments? The following information and resources can help you troubleshoot the process for them.
How to make payments
New members who purchased their plans through WAhealthplanfinder.org may have already made their first payment using its Pay Now feature. If not, they should have received an invoice in the mail. New members who purchased their plans directly through LifeWise should also have received an invoice in the mail. These invoices can be used to make initial payments in one of three ways:
Online at lifewise.com/my-account. They’ll need to createan account.
By phone using our automated payment system at 866-327-8016. Your clients will need their ID number and payment method ready.
By mail by removing the detachable portion of their invoice and mailing it with a check payable to PBCWA Member Premiums to:
LWWA Member Premiums
PO Box 840535
Los Angeles, CA 90084-0535
Returning members who set up autopay in 2020 will have their payments continue in 2021. Without autopay, returning members can make payments in one of the three ways listed above.
If individual plan members are unable to make payments, they should contact customer service at 800-817-3056.
Bill pay resources
You can also direct your clients our individual billpay page for detailed answers to all their payment questions.
Or they can explore our FAQs for new members or renewing members for step-by-step guides for creating an online account, making payments, and much more.