Education and Training
Provider resources and online tool guides to help you serve our members.
Training guides
Individual Plan Training overview: From policies and ID cards to online tools and forms, find out everything you need to know about our Individual Plans.
Individual Plan Eligibility and benefits: Learn how to look up eligibility and benefits for Individual Plan patients on the new secure site.
Individual Plan Claims submission and status: Learn how to look up a claim status and get a claims list for Individual plan patients.
Individual Plan Prior authorizations (Identifi): A step-by-step guide on how to use Identifi, the new prior authorization request submission tool for our Individual health plans.
Individual Plan PCP roster: See how to download a roster of our Individual plan members who've selected a PCP in your office.
Individual plans log-in affiliations: Learn how to access other tax ID numbers associated with your portal account.
Group provider training guide: Learn about networks, medical policies, online resources, and more for our employer-based plans.
Telehealth claims submission guide: Get the details on telehealth services and how to submit claims.
Continuing medical education
There are many resources available to build knowledge in health equity that provide tools for you to best connect with your patients and community.
- American Medical Association (AMA): Addressing Social Determinants of Health
- AMA: Center for Health Equity - Multiple HE courses to help physicians, health providers and health systems address root causes of inequities such as racism, white supremacy, and other structural determinants of health
- AMA: Howard Brown Health - Multiple HE courses related to the lesbian, gay, bisexual, transgender, queer, intersex, asexual and allies (LGBTQIA+) community
- AMA: The Fenway Institute - Multiple HE courses related to the LGBTQIA+ community
- U.S Department of Health & Human Services - A Physician's Practical Guide to Culturally Competent Care
- Association of American Medical Colleges (AAMC) – Unconscious Bias Resources for Health Professionals - The AAMC provides resources and trainings to assist institutions with
achieving organizational goals around addressing unconscious biases.