Education and Training
Provider resources and online tool guides to help you serve our members.
Training guides
Individual Plan Training overview: Find individual plan and network information.
Individual Plan Prior authorizations (Identifi): A step-by-step guide on using Identifi, the prior authorization request submission tool.
Provider Guide: Health plans, networks, and member ID cards.
Availity Training site: General training for the Availity Essentials online provider portal.
Group provider training guide: Learn about networks, medical policies, online resources, and more for our employer-based plans.
Telehealth claims submission guide: Get the details on telehealth services and how to submit claims.
Provider Guide: Health plans, networks, and member ID cards.