April 16, 2020
LifeWise is here to support members, employers, and healthcare providers during the coronavirus (COVID-19) outbreak.
LifeWise is following CMS guidance on telehealth payments during the COVID-19 crisis. Providers who normally bill POS 11 for a patient in-office visit should continue to use POS 11 for telehealth visits and the procedure code appended with either modifier 95 or GT (note that GT can’t be used for a Medicare claim). This change is in effect through June 30, 2020, per CMS guidance. We’ll be reviewing claims back to March 6, 2020, and will remit any additional funds due.
This FAQ can help answer your questions and is updated regularly to provide you with the most accurate information. If you have health plan questions not covered in these resources, call our customer service team at the number on the back of the member ID card, or your provider network team.