December 16, 2021
Here are a couple of keyupdates related to our recent Availity secure provider portal launch.
Individual and Medicare AdvantagePlans not served through Availity
Transactions for Individual Planand Medicare Advantage plan members aren’t available through Availity. Alltransactions for Individual Plan members should continue to go through the secureEvolent Premera (LifeWise) Individual Plan provider website. Note: Youcan always do a HIPAA standard transaction for Blue plans through Availity, butthe information that displays is limited.
Please use the secure link for those plans. If you usually signin through OneHealthPort,you’ll find these links there as well.
Remittance Viewer,Claims Status
Remittance Viewer currently has sixmonths of payment information available. Claims Status has two years of dataavailable. We’re continuing to load payment information until we have twoyears’ worth of data. Depending on who your clearinghouse is, you couldpossibly see the additional check information in Remittance Viewer. Note: If you’re looking for an EOP prior to six months, sign in to Premera’s secureprovider portal at premera.com.
To see your check and EOPinformation that we submit to Availity, you’ll first need to validate a checkfrom Premera; the check must be within the last 30 days. Then you’ll be able tosee the check information and EOPs for Premera business. Check information andEOPs for the Federal Employees Program (FEP) is available when you select thepayer option, “Other Blue Plans Premera BlueExchange (FEP, Shared Admin).”Information for Individual and Medicare Advantage plans is not availablethrough Availity. (see previous links for access)
Makingsure Availity works well for your office is important to us. We encourage youto submit your questions or suggestions using the “GiveFeedback” button on theAvaility portal.