October 5, 2023
In December 2022, Optum Financial made a change to their payment delivery platform where they fax or mail virtual credit cards to providers instead of sending checks. This has delayed payments in many instances and has resulted in some members mistakenly being sent to collections despite making a payment to their provider. To receive payments more quickly, use the following information? to process your virtual credit card (VPay) from Optum Financial.
The benefits of a virtual credit card include:
- Faster payments – Virtual credit cards are delivered via fax, so you receive payments much faster than with mailed checks.
- Easier reconciliation – The explanation of payment (EOP) is delivered with the payment.
- No bank deposits – Once you process the payment, funds are deposited directly into your business account.
- Protection against fraud – Virtual credit cards reduce the risk of fraud. No more stolen or lost cards when virtual credit card payments are properly processed.
The virtual credit card is delivered by fax or mail, with the EOP, and includes information and directions on how to process the payment. If virtual cards aren’t processed within 30 days, a paper check is issued.
What if I want a different payment option?
If you prefer another method of payment, call the Optum Financial services support center at 888-704-0076. You can choose to receive a check or enroll for Automated Clearing House (ACH). You can also contact Optum via email at support@vpayusa.com.