Digital Health Messages
Stay healthy and healthcare-informed. You're the driver of your own health needs and care.
Get personalized healthcare updates on your mobile phone
Members stay informed about your healthcare with text alerts. As a member of LifeWise Health Plan of Washington, you can receive healthcare updates that are personalized, secure, and important right to your cell phone. By opting in, you'll be able to access your personal information quickly to understand your benefits and get the most out of your plan.
How does it work?
Once you're opted-in, you will receive text messages from LifeWise that take you to your personalized communication channel.
Next, all you need to do is click the link, verify it's you by entering your date of birth, and you’ll have easy access to information intended to help you improve your health and extend your health care benefits.
If you don’t have time to read the messages at the moment, just click the link within 72 hours, and easily scroll through the history of our communication with you.
Frequently asked questions
What are digital health messages?
Digital health messages are a new way for you to interact with LifeWise. It lets you receive information in a manner that many people prefer these days: a text-based messaging system. Every time you receive a new text message from us, it takes you to your own personalized and secure communication channel.
How do I know if the text message is from LifeWise Health Plan of Washington?
Messages from LifeWise will always come from "51987".
Is it safe to receive these text messages?
Yes. Digital health messages are a HIPAA compliant communication platform meant to allow you to have peace of mind your information is secure all while receiving information in a timely more effective manner given your preference. We've partnered with a third-party to provide these updates.
Why do I need to provide my date of birth?
For verification purposes. When you receive your first text message and click on the link to access your personalized feed, you will be asked to verify yourself by entering your date of birth. This request will be asked only once. If you get logged out of the system by clearing your internet cache or for other reasons, we will ask you to re-authenticate by providing your date of birth.
What are the benefits of receiving text messages from LifeWise?
This complimentary service helps you stay informed and aware of healthcare updates. We will notify you with a text when you have messages that need your attention. After authenticating once with your date of birth, you'll have secure access to personalized care information quickly and easily from your phone.
How long is the link active for?
The link is active for 72 hours upon receipt of the text message. If you access the link after this timeframe, you may receive a notification that your auth link has expired. You can click the resend auth link button at the bottom of the screen, and you will receive a new text message with a new, personalized link to access your message feed.
Can I access my messages through a non-smartphone?
The link can only be accessed on a smart device that is linked to a mobile number and can receive SMS.
What are some examples of text messages and how often will I receive a message?
Some messages may include member benefits, tips to save money on your health care and friendly reminders about your health – like when it’s time for an annual visit or screenings and much more. LifeWise will only notify you when there are helpful messages related to your healthcare. Typically, you will receive 1-2 messages per month.
Who can see the messages on my feed?
Just you. This feed is for private, one-to-one communications.
How do I sign up to receive text messages from LifeWise?
Can I opt out of mobile notifications?
Yes. You can opt out of receiving notifications at any time by going to the most recent message you received, and text STOP.
I accidentally opted out or texted in STOP, how do I sign back up to receive messages?
Will I be charged for these notifications?
No. We offer this service at no charge. Depending on your mobile plan, standard message and data rates may apply.