HOW TO GET SUPPORT FOR A CHRONIC CONDITION

Personal Health Support

LifeWise offers support for members, their spouses/domestic partners, and dependents who are enrolled in a LifeWise plan and diagnosed with a chronic condition like asthma, coronary artery disease, heart failure, chronic obstructive pulmonary disease, diabetes, or depression. Personal Health Support encourages healthy lifestyle changes and helps members develop self-management strategies for better health at no extra cost.

Tools and resources

Participants have access to a personal health support team of registered nurses, certified dietitians, and licensed mental health professionals with expertise in chronic condition management.

The program includes

  • Regular, pre-scheduled telephone sessions with a care advisor to develop a personal care strategy. These calls are meant to help monitor symptoms, better manage the health condition, promote regular exercise, and improve nutrition.
  • Educational materials, health monitoring tools, and newsletters developed for specific conditions.
  • Help for understanding tests and prescription medications.

NOTE: Participation is voluntary, and you can withdraw at any time.

3 ways to join

  You're personally identified

LifeWise identifies you as someone who can benefit from the program, based on your previous claims and reaches out to you directly.

Provider refers

Your doctor or another healthcare provider refers you to the program and LifeWise contacts you.

Call us

You can call LifeWise at 800-817-3056 (TTY: 711).

NOTE: For benefit and claims questions, contact customer service at the number on the back of your member ID card, or sign in to your LifeWise account and email us from your secure inbox.